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Backlash Beer Co

152 Hampden St

Boston, MA 02119

(617) 708-8017

Taproom Hours

  • Tues - Thurs:  2pm-10pm

  • Fri & Sat: 12pm-11pm

  • Sun: 12pm-8pm

© 2019 Backlash Beer Company, All Rights Reserved

WE NEED BARTENDERS
BACKGROUND

 

Backlash Beer started in 2011 as a contract-brewed, Boston based brand. We originally began with a Belgian-style beer focus, however in 2014 we shifted to mostly hop-forward beers. Our IPAs and Double IPAs are among the highest rated in the state of Massachusetts, but we look to experiment with a variety of beer styles at our facility. Our new 7,000 square foot brewery and taproom is located in up the and coming Roxbury neighborhood, a mile outside of the South End. Bully Boy Distilling, Prospect Ciderworks and Dorchester Brewing Company are all located within a mile from us, making this corner of the city a bit of a fermentation destination with a lot of potential to attract even more businesses in the future.

 

The space features amazing natural light, a game area and a 30 foot bar which seats 25 people, with an overall maximum capacity of 120 customers at any given time. Our space also features a gated parking lot with 24 spaces which is ours exclusively after 4pm during the week, and all day on the weekends. We normally have up to 10 beers on draft and cans to-go, as well growlers and merchandise for sale.  

 

PURPOSE

 

The customer’s experience is our top priority at the Taproom. For most of our guests, the bartenders will be their first impression of Backlash Beer. As such, it is the responsibility of every employee to ensure our patrons feel welcomed and appreciated. We expect our bartenders to enhance the customer’s experience by providing a fun, clean and comfortable environment as well as a knowledgeable description of our beers, being able to make recommendations based on our patrons’ preferences.

 

JOB RESPONSIBILITIES

  • Engage the customer with a polite and welcoming demeanor and ensure they are served quickly and efficiently

  • Responsibly serve guests and enforce local and state alcohol consumption laws

  • Sales of merchandise, to-go cans, and growlers

  • Ensure the beers being served are of optimal quality (no off flavors, appropriate temperature, etc.)

  • Answer customer questions about specific beers and the brewing process

  • Maintain clean bar, table, and game areas throughout a shift (bussing tables, clean bar, and tables tops)

  • Report to management any issues arising with customers, staff, or equipment

  • Continuously enhance the customer experience and our service by communicating with management and suggesting process improvements when appropriate

  • Assist in inventory control by processing all products put over the bar through the point of sale system

  • Work within a team, being able to take and give direction as needed

  • Adhere to the set schedule and come in each shift with a positive attitude

QUALIFICATIONS

  • An exceptional focus on customer service

  • Previous bartending, service, or brewery experience

  • Availability to work multiple shifts, including nights and weekends

  • Positive, team oriented attitude

  • Ability to multitask

  • Excellent communication skills

  • Basic knowledge of craft beer and the brewing process is preferred

  • Familiarity with tablet based POS systems

  • Ability to lift 35-50lbs

  • Ability to move and change a keg

  • Ability to learn taproom equipment mechanics to address and fix potential issues quickly

  • Willingness and availability to cover shifts on short or long term notice

  • Adhere to company protocols and rules set forth by employee guidelines


 

WORKING CONDITIONS

 

Our bartenders need to be comfortable working in a variety of circumstances, including working with challenging customers, working in a crowded and fast paced environment, standing for long periods of time, and working in close proximity to a production brewery (heavy equipment and occasional odors / noise associated with the brewing process).

 

PHYSICAL REQUIREMENTS

 

This position will require a person to stand for long periods of time, be able to lift 35-50lbs in the form of cases of beer, and move full kegs when necessary.

 

HOW TO APPLY

If you are interested in a bartending position at Backlash Beer, please send a resume and cover letter to jobs@backlashbeer.com and specify which days and times you are available to work.